Orders containing multiple items may occasionally be shipped separately, depending on fulfillment arrangements. If items arrive separately, available shipping details will be communicated. If you believe an item is missing, email support@lrg-eg.com with your order number and the missing product details.

The ECCO Egypt online store currently delivers within Egypt only. International shipping is not available.

Standard delivery typically takes 3–5 business days depending on your location. Timelines may vary during promotions, public holidays, or unforeseen circumstances. Please see our Shipping Policy.

To request a return, email support@lrg-eg.com with your order number and the item details. Our team will review your request and arrange pickup where applicable. Please see the Return & Refund Policy for return eligibility, conditions and timing.

Eligible full-price and discounted products may generally be returned within 14 days from the date of receipt, subject to applicable conditions and Egyptian consumer law. Defective or incorrectly supplied products may have additional statutory rights. See the Return & Refund Policy.

To request an exchange for a different size or style, please email support@lrg-eg.com with your order number and the item you wish to exchange. Our team will review eligibility, product condition and stock availability, then explain the appropriate return or exchange arrangements in line with our Return & Refund Policy.

If your return is approved, our customer support team will confirm the applicable refund method and estimated timeframe. Refunds follow our Return & Refund Policy and any mandatory Egyptian consumer protection requirements.

Please contact support@lrg-eg.com as soon as possible with your order number and the information you need to update. Changes may not be possible once your order is processed or dispatched; our team will confirm available options.

You can review delivery updates in your order or shipping confirmation emails. If tracking is provided, use the link included in the shipping notification. For help, email support@lrg-eg.com with your order number.

Please email support@lrg-eg.com with your order number, product name or article number, a description of the issue and clear photos when available. Our team will guide you through the appropriate process under applicable consumer protection rules. Please see our Return & Refund Policy.

Using suitable shoe trees when footwear is not being worn can help maintain its shape and reduce creasing. Unvarnished wooden shoe trees may also absorb moisture.

ECCO footwear uses European sizing. Check the size guide on the relevant product page, or visit an ECCO retail store in Egypt for fitting assistance. See Find Our Stores.

Your preferred size may be available at an ECCO retail store in Egypt even if it is unavailable online. Please check Find Our Stores or email support@lrg-eg.com with the article number, required size and preferred location.

Remove insoles where possible and allow the shoes to dry naturally at room temperature. Avoid hair dryers, radiators and direct heat, as they may damage materials or alter the shape of the shoes.

Not every ECCO shoe is waterproof. Certain styles feature ECCO Waterproof or GORE-TEX technology. Check the specific product description to confirm whether the selected style is waterproof.

Many ECCO styles are designed to support natural foot movement. The ECCO Freedom Fit concept gives the toes space to move while providing a fit through the heel and instep. Fit may vary by style; consult the size guide for the product you choose.

Do not machine-wash or fully soak ECCO leather footwear. Harsh laundry detergents can damage leather, change its texture or cause discoloration. Use care products suitable for each material, and contact support@lrg-eg.com if you need guidance.

Available methods may include Visa, Mastercard, Cash on Delivery and selected digital or installment options, depending on what is enabled at checkout. The available methods and any applicable terms are shown before order confirmation. Please see Payment Methods.

Online payments are handled through payment service providers using appropriate security measures. If you have concerns regarding a transaction, contact support@lrg-eg.com. Please see Payment Methods.

Gift cards and vouchers may be used at participating ECCO retail stores in Egypt, subject to their terms. Redemption is not currently available on the ECCO Egypt online store. See Find Our Stores.

ECCO Egypt customer support is available Sunday to Thursday, 9:00 AM to 6:00 PM (Egypt Time). Friday and Saturday: Closed.

For assistance with orders, shipping, returns, payments or products, email support@lrg-eg.com or message us on WhatsApp at 01037435554. This number is for WhatsApp messages only; we don't take phone calls on it.