At ECCO Egypt, we aim to make returns clear, convenient and transparent.

1. Free Returns & Eligibility

• Return collection is complimentary for eligible online orders, whether paid online or by Cash on Delivery, subject to the approved return process.
• Standard eligible products: request a return or exchange within 14 days from the date of receipt, including full-price and sale items, subject to statutory exceptions.
• Defective or non-conforming products: consumer remedies may apply within 30 days from receipt in accordance with Egyptian law.

2. Condition of Products

• For ordinary change-of-mind returns, products should be unused, unworn, in original condition, with packaging, accessories, and proof of purchase.
• The ordinary-return conditions do not remove statutory rights for defective or non-conforming merchandise.

3. How to Return

• Email support@lrg-eg.com with your order number, registered contact details and the reason for the request. A reason is not required where the law allows return without one.
• Our support team will explain eligibility and arrange collection as appropriate.
• Pack products carefully. Following receipt, the team inspects the item and confirms the outcome.
• Our team will share the applicable refund method and necessary secure verification steps. Do not email card details, PINs or passwords.

4. Refunds & Notifications

• Refunds will be issued in accordance with the applicable Egyptian consumer protection requirements and the original payment arrangements.
• Bank transfer may be used where lawful and agreed. It is not mandatory for every statutory refund.
• Our support team will confirm the applicable processing timeframe. Administrative processing cannot override mandatory statutory remedies.
• Customers will receive relevant email updates about their return and refund.

5. Customer Support

Email: support@lrg-eg.com
Sunday–Thursday, 9:00 AM–6:00 PM (Egypt time). Friday–Saturday: Closed.