This Privacy Policy explains how the local operator of ECCO Egypt collects, uses, shares and safeguards personal information through the ECCO Egypt website and customer service channels.

1. Information We Collect

• Contact details: name, email, telephone number, shipping and billing addresses.
• Order, payment confirmation, transaction history, customer support enquiries and account details, where applicable.
• Technical and usage information including IP address, device/browser information, cookie identifiers, page interactions and website activity.
• Relevant data from Shopify, payment processors, delivery providers and customer support partners where integrated.

2. How We Use Information

• Process orders, payments, shipping, returns and refunds.
• Maintain accounts and provide customer support.
• Protect the website, detect fraud and comply with legal obligations.
• Measure website performance and improve customer experience.
• Send promotional communications and relevant advertising where permitted by applicable law and customer preferences.

3. Cookies & Advertising

Essential technologies support carts, sessions and checkout. Analytics and advertising technologies may be used in accordance with applicable consent requirements. Visit the Cookie Policy and preference controls for additional information.

4. Sharing of Data

• Data may be shared with website hosting, payment, fulfillment, delivery, analytics, support and advertising service providers as needed for identified purposes and in accordance with law.
• Some providers operate outside Egypt. Transfers, if any, must comply with relevant legal safeguards.
• Data is not shared beyond applicable purposes without an appropriate legal basis.

5. Security & Retention

• Reasonable technical and organizational controls are applied to reduce unauthorized access, disclosure or loss.
• Information is retained as long as necessary for operational and legal purposes.

6. Your Rights

• Subject to applicable law, customers may request access, correction, deletion where applicable, or withdrawal of consent for processing relying on consent.
• Marketing emails may include unsubscribe options. Necessary transactional emails may still be sent.
• Data requests: support@lrg-eg.com. Identity verification may be required.

7. Third Parties, Children and Changes

• External sites have their own policies. The service is not designed for children.
• Updates will be published with an updated revision date.
• Questions and requests: support@lrg-eg.com.